Fuel Card Terms and Conditions
The following Terms and Conditions shall govern the use of Cards issued by TFCC.
- 1.1 In these Terms and Conditions, unless the context otherwise requires, the following
terms shall have the following meanings:-
- Application Form means the application form completed by the Customer relating
to the provision of Cards by TFCC;
- Agreement means the contract between the Customer and TFCC constituted by the
Application Form, these Terms and Conditions, any payment terms stipulated on any
Invoice and (where applicable) the e-flex terms and conditions of use;
- Authorised User means any person provided with a Card by the Customer or otherwise
authorised by the Customer to obtain Goods at any of the Sites;
- Business Day means any day other than a Saturday, Sunday or public holiday in
- Card means a plastic card or other similar device which allows a person to obtain
Goods at any of the Sites;
- Compromised Card has the meaning given in paragraph 6.1 of these Terms and Conditions;
- Customer means a person whose application for Cards is accepted by TFCC and in
whose name the Card account is held;
- e-flex means TFCC's online account management system;
- Fuel means diesel engine road vehicle fuel;
- Goods means Fuel, petrol, lubricants, gas, oil and other goods and services available
to be acquired by Authorised Users, whether with the use of a Card or otherwise,
at any of the Sites or which may become so available at any of the Sites;
- Initial Period has the meaning given in paragraph 9.7.1 of these Terms and Conditions;
- Invoice means any invoice sent by TFCC to the Customer;
- Operator means the operator of a Site;
- Other Goods means Goods other than Fuel;
- Site means any site specified as such by TFCC from time to time at which a Card
can be used to obtain Goods;
- Terms and Conditions means these terms and conditions, as amended from time to
time by TFCC;
- TFCC means The Fuelcard Company UK Limited (Co. No. 05939102) whose registered
office is at Unit 3, St James Business Park, Grimbald Crag Court, Knaresborough,
North Yorkshire HG5 8QB; and "Website" means TFCC's website, www.fuelcards.co.uk,
or at such other url as may be in operation from time to time.
- 1.2 Where the Customer consists of two or more persons acting in partnership, such
expression throughout shall mean and include such two or more persons and each or
any of them. All obligations on the part of such a Customer shall be joint and several
obligations of all such persons.
- 1.3 Nothing in these Terms and Conditions shall be deemed to create a partnership
or any relationship of agent and principal between TFCC and the Customer or any
- 1.4 Reference to any statute or statutory provision includes a reference to:
- 1.4.1 that statute or statutory provision as from time to time amended, extended,
re-enacted or consolidated; and
- 1.4.2 all statutory instruments or orders made pursuant to it.
- 1.5 Words denoting the singular only shall include the plural and vice versa. Words
denoting any gender include all genders and words denoting persons shall include
firms and corporations and vice versa.
- 1.6 Unless the context otherwise requires, reference to any paragraph or sub-paragraph
is to a paragraph or subparagraph (as the case may be) of these Terms and Conditions.
- 1.7 The headings in this document are inserted for convenience only and shall not
affect the construction or interpretation of these Terms and Conditions.
2. Acceptance of Terms and Conditions
- 2.1 The Application Form and these Terms and Conditions, together with any payment
terms stipulated on any Invoice and (where applicable) the e-flex terms and conditions
of use, shall govern the Agreement between the parties to the exclusion of any other
terms and conditions. These Terms and Conditions shall apply to all contracts for
the provision of Goods arising under the Agreement whether by the use of a Card
- 2.2 Without prejudice to paragraph 2.1:-
- 2.2.1 use of a Card by the Customer or any Authorised User constitutes acceptance
of these Terms and Conditions;
- 2.2.2 any quotation, offers and/or tenders are made and all orders for Cards are
accepted by TFCC subject to these Terms and Conditions; and
- 2.2.3 advertisements, fliers, notices and sales brochures howsoever supplied are
intended for general guidance and information purposes only and shall not form part
of the Agreement.
- 2.3 TFCC reserves the right to amend the Terms and Conditions from time to time
and shall notify the Customer accordingly. The Customer shall be subject to the
Terms and Conditions that are in force at the time that a Card is used. The Customer
acknowledges and agrees that notification of amendments may take place via email,
post or via e-flex.
3. Issue of Cards
- 3.1 The Customer and its Authorised Users will be allowed to use the Cards issued
to such Customer for obtaining Goods from the Sites on and subject to these Terms
- 3.2 The Customer warrants and undertakes to ensure that all Authorised Users shall
comply with these Terms and Conditions at all times.
- 3.3 Cards shall at all times remain the property of TFCC and shall be returned to
TFCC on demand. TFCC may, in its absolute discretion, suspend, place on stop, cancel
or withdraw the use of any Card.
- 3.4 TFCC shall, subject to the Customer observing and performing all its obligations
under these Terms and Conditions, make available to the Customer such number of
Cards as the Customer shall reasonably require to enable its Authorised Users to
acquire Goods from the Sites. TFCC may charge non-refundable fees to the Customer
for the issue of the Card(s) on establishing the Customer's account, for replacement
Cards, additional Cards and on renewal of a Card. TFCC reserves the right to demand
that such charges are payable in advance at the prevailing rates which may be subject
to increase from time to time (details of current rates are available on the Website).
- 3.5 The Customer shall be solely responsible for the safe keeping and security of
any Cards issued to it and for their correct use at all times and agrees that it
will prevent them from being lost, stolen or used by any person other than its Authorised
Users in accordance with these Terms and Conditions. The Customer shall, without
prejudice to the generality of the foregoing:-
- 3.5.1 keep the Cards safe, undamaged and undefaced and shall not interfere with
any magnetic strip, chip or other electronic device in or on the Card;
- 3.5.2 sign or write the vehicle registration on the back of each Card immediately
upon receipt; and
- 3.5.3 not allow anyone other than an Authorised User to use the Card.
- 3.6 A Card shall not be used after its expiry date or, if earlier, after the date
on which any replacement card which has been issued by TFCC and is expressed to
commence and shall, by no later than the day after such expiry date, be destroyed
by the Customer or, if requested by TFCC, returned to TFCC cut in half.
- 3.7 Universal Cards. In the event that TFCC supplies the Customer with Universal
Cards issued by Allstar Business Solutions Ltd, the following terms are applicable
to such Cards and in the event of any conflict take precedence over any other section
of this Agreement:
Definitions “Universal Card” means an Allstar network fuel card issued to a Customer
by Allstar “Allstar Card Terms” means the terms applicable to use of Allstar network
Cards as set out in the Annex to this Agreement “Allstar” means Allstar Business
Solutions Ltd, Registered number 2631112, PO Box 1463, Windmill Hill, Swindon, SN5
6PS “We, Our, Ours” means TFCC “You, Yours” means the Customer “Card(s)” means a
Universal Card “Transactions” means goods and services purchased or acquired using
Universal Cards 3.7.2 Operation of Universal Cards 18.104.22.168 TFCC will supply a Customer
with Universal Cards that TFCC agrees to provide in accordance with the Customers’
requirements. 22.214.171.124 When TFCC supplies a Customer with Universal Cards, TFCC is
doing so as the agent of Allstar. The contract for Universal Cards is directly between
the Customer and Allstar and comprises the Allstar Card Terms. 126.96.36.199 TFCC will
invoice the Customer for all Transactions. When TFCC invoices a Customer for Transactions
relating to Universal Cards, TFCC is doing so as agent of Allstar. Notwithstanding
anything to the contrary detailed in the Allstar Card Terms, TFCC will invoice the
Customer in accordance with the Agreement and invoices will be payable by the Customer
by Direct Debit in accordance with the Agreement.
- 3.7.2 Operation of Universal Cards
- 188.8.131.52 TFCC will supply a Customer with Universal Cards that TFCC agrees to provide
in accordance with the Customers’ requirements.
- 184.108.40.206 When TFCC supplies a Customer with Universal Cards, TFCC is doing so as
the agent of Allstar. The contract for Universal Cards is directly between the Customer
and Allstar and comprises the Allstar Card Terms.
- 220.127.116.11 TFCC will invoice the Customer for all Transactions. When TFCC invoices
a Customer for Transactions relating to Universal Cards, TFCC is doing so as agent
of Allstar. Notwithstanding anything to the contrary detailed in the Allstar Card
Terms, TFCC will invoice the Customer in accordance with the Agreement and invoices
will be payable by the Customer by Direct Debit in accordance with the Agreement.
THE FUELCARD COMPANY UK LIMITED - TERMS & CONDITIONS FOR FUEL CARDS
4. Use of Cards at Sites
- 4.1 TFCC reserves the right, in its absolute discretion, without giving notice to
the Customer to add Sites and also to exclude any one or more of the Sites. Inclusion
of a Site in any directory or list published by TFCC at any time is not a warranty
or representation that such Site exists or is or will remain a Site at any time.
It shall be the Customer's responsibility to ensure that any place at which a Card
is presented is a Site before any Fuel is drawn or Other Goods acquired. A hard
copy of TFCC's site directory will be provided on commencement of this Agreement.
TFCC may charge a fee for each replacement hard copy directory requested by the
Customer. Details of current fees are available on the Website.
- 4.2 All Goods provided under these Terms and Conditions upon the acceptance of a
valid Card are supplied by the Operator on behalf of TFCC.
- 4.3 The Customer shall ensure that any Authorised User shall produce a valid Card
to the Operator and shall comply with any procedural requirement or request of the
Operator. Without prejudice to the foregoing, the Customer agrees to provide the
Card to the Operator and to allow the Card to be checked (including verification
of the signature or the vehicle registration number on the Card) by TFCC or any
person authorised by it, including the Operator and its employees, agents or other
representative, provided that TFCC shall not be liable for any liability, loss or
damage whatsoever or howsoever arising sustained by the Customer in the event that
a Card is not so checked by TFCC or any other person in accordance with this paragraph.
- 4.4 The Customer shall ensure that any person using a Card shall not tamper with
or try to alter or interfere with any Site fuel monitoring device or any other equipment
at any Site. In the event of there appearing to be a defect or fault in the Site
fuel monitoring device or any other equipment at any Site the Customer shall forthwith
report the same to TFCC and the Operator.
- 4.5 For the purpose of these Terms and Conditions, risk in Fuel passes to the Customer
when the Fuel passes the outlet nozzle of the Site's delivery pump and the risk
in the Other Goods passes to the Customer when the Customer takes delivery thereof.
5. Use of PINs
- 5.1 In the event that any Card is issued with a personal identification number (PIN)
or a PIN is required by an Operator or at any Site, including unattended automated
facilities, the provisions of this paragraph 5 and paragraph 6 shall apply.
- 5.2 Security of the PIN is paramount and the Customer agrees that it will (and will
procure that every Authorised User will):-
- 5.2.1 not write (or otherwise record) the PIN on the Card or any other item normally
kept with or near the Card;
- 5.2.2 not write (or otherwise record) the PIN in a way that can be easily understood
by someone else;
- 5.2.3 not disclose the PIN to any other person, including any representative of
- 5.2.4 destroy any PIN advice immediately after receipt; and
- 5.2.5 comply with all reasonable instructions issued by TFCC regarding PIN security.
- 5.3 The Customer shall ensure that any person using a Card shall comply with any
procedural requirement or request of the Operator regarding PINs.
- 5.4 The Customer may request TFCC to provide a replacement PIN for a Card. TFCC
shall be entitled to charge a fee per PIN for this service. Current fees are available
on the Website.
6. Lost/stolen/compromised Cards
- 6.1 If any Card is issued by TFCC and not received by the Customer or is lost or
stolen or if the Customer is aware or suspects that any person other than an Authorised
User knows the PIN of any Card or a Card is for any reason liable to be misused
(together a "Compromised Card"), the Customer shall immediately notify TFCC either:
- 6.1.1 by telephone on 0845 456 1400 (or such other telephone number as TFCC may
notify from time to time) AND in writing in accordance with paragraph 14 of these
Terms and Conditions (notification will be deemed to be given in writing at the
time specified in paragraph 14) as soon as practicable and in any event within 3
- 6.1.2 via e-flex, and for such notification to be effective for the purposes of
this paragraph 6.1, such notification must include details of the Authorised User's
name and Card number together with all relevant information in the Customer's knowledge
or possession as to the circumstances or events leading to the notification.
- 6.2 Following receipt of notification of a Compromised Card, TFCC shall place the
Card(s) in question on stop and may in its discretion:
- 6.2.1 terminate the Agreement; and/or
- 6.2.2 provide a replacement Card to the Customer.
- 6.3 Although TFCC will endeavour to prevent the use of a Compromised Card from the
time of notification, it cannot guarantee that such use can be prevented in all
circumstances. Accordingly, subject to paragraphs and 6.4 and 7, the Customer will
remain liable for the use of any Compromised Card until:
- 6.3.1 in the case of automated Sites capable of accepting stop list updates via
electronic data transfer, 1 Business Day after notification in accordance with paragraph
- 6.3.2 in the case of manual Sites, 3 Business Days after notification in accordance
with paragraph 6.1.
- 6.4 Notwithstanding any other provision of these Terms and Conditions, the Customer
shall remain liable for use of a Card where it is established to TFCC's reasonable
- 6.4.1 the Customer or an Authorised User gave the relevant Card to an unauthorised
- 6.4.2 the circumstances resulting in the Card becoming lost, stolen, misused or
compromised were due to the fraudulence, negligence or wilful default of either
the Customer or an Authorised User; or
- 6.4.3 the Customer was in breach in any provision of these Terms and Conditions.
- 6.5 Any new Card issued to replace a Compromised Card will be allocated a new number.
TFCC shall be entitled to charge a fee for issuing any replacement Cards. Current
fees are available on the Website.
- 6.6 The Customer agrees that it will provide TFCC with any help which TFCC considers
necessary or desirable to recover any Compromised Card or to find out who might
have used the Card or the PIN. In all cases, including but not limited to when fraudulent
usage has occurred, the Customer may be required to report the matter to the police,
obtain a police crime reference and co-operate with the police and/or TFCC in efforts
to recover the Card and/or in any associated civil and/or criminal proceedings.
- 6.7 The Customer agrees that TFCC may give the police or any prosecuting authority
and/or TFCC's solicitors any information requested if TFCC believes it will assist
in locating, apprehending or prosecuting any person in connection with the misuse
or abuse of any Card, or that it will avoid or mitigate loss or help recover any
Card and/or any Goods obtained or the proceeds thereof.
- 6.8 If the Customer finds or remains in possession of a Compromised Card which has
been reported under paragraph 6.1, the Customer undertakes not to use it and to
cut it in half and return it immediately to TFCC by registered post. If the Customer
uses such Card, TFCC shall be entitled, in its absolute discretion, to decline any
attempted transaction or to debit the Customer's account.
7. "Zero Liability"
- 7.1 If a Customer has opted for the service called "Zero Liability" then, subject
to the Customer having paid the applicable fee for such service to TFCC's satisfaction,
the provisions of this paragraph 7 shall apply. Details of the current fees for
Zero Liability are available on the Website.
- 7.2 Save in respect of any circumstance set out in paragraph 6.4, with effect from
the time of a notification duly given in accordance with paragraph 6.1, the Customer
shall not be liable for use of a Compromised Card.
8. Cancellation of Cards
- 8.1 The Customer shall forthwith notify TFCC if at any time the Customer wishes
to suspend, cancel or otherwise prohibit the use of any Card. Such notification
must be given in accordance with paragraph 6.1.
- 8.2 The Customer acknowledges that cancellation of a Card by TFCC following a request
from the Customer will prevent future renewal of the Card. However any renewal ordering
or manufacturing process that has already commenced prior to cancellation will continue
to completion. Cancellation may also fail to prevent the card(s) from being used.
- 8.3 The Customer undertakes to cut in half and return immediately any cancelled
Card to TFCC. If the Customer requests TFCC to deactivate or cancel a Card for any
reason other than loss or theft, the Customer will remain responsible for transactions
on the Card until such time as the Card is cut in half and has been received by
TFCC (by registered post). Failure to destroy a Card will prevent its cancellation
and the Card in question will remain on stop until the expiry date thereof has been
reached. Where any Card is suspended, cancelled or its use is otherwise prohibited
this may be confirmed in writing by TFCC to the Customer.
- 8.4 The Customer shall indemnify and keep indemnified TFCC against all damages,
costs, expenses and liability of whatsoever nature which TFCC shall suffer by reason
of the subsequent use of a Card that the Customer had confirmed as being destroyed
but which has not been returned to TFCC cut in half. This indemnity shall survive
termination of the Agreement, howsoever occurring.
9. Charges and Invoicing
- 9.1 The prices payable for Fuel and/or Other Goods may be notified by TFCC to the
Customer from time to time. TFCC reserves the right in its absolute discretion to
increase the price payable for Fuel and/or Other Goods from time to time without
notice to the Customer due to variation in the market or economy or for any other
reason howsoever arising. TFCC may also apply handling fees and surcharges in respect
of certain Sites. Details of current fees and site surcharges are available on the
- 9.2 Fuel price updates (for fixed price Cards only) are normally sent on either
Friday or Monday by email or SMS message. The Customer may request fuel price updates
by fax and TFCC shall be entitled to charge a fee for each fax transmission sent.
Details of current fees are available on the Website.
- 9.3 The Customer agrees to pay the prices for the Goods from time to time applicable
and acknowledges that due to fluctuations in market prices, it is impractical for
TFCC to notify each Customer of such price changes. Use of the Card by the Customer
constitutes acceptance of any variations in price.
- 9.4 TFCC will invoice the Customer monthly, fortnightly or weekly (as appropriate)
in arrears detailing the Goods acquired using Cards on the Customer's Card account
which have been processed by TFCC prior to raising the relevant Invoice, together
with handling fees, site surcharges and any ancillary charges applied by the TFCC
during the Invoice period. Invoices may be delivered by email or by being made available
on or through the Website or e-flex. Hard copy Invoices may be made available on
request and are subject to additional fees for each Invoice sent at the Customer's
request. Details of applicable fees are available on the Website.
- 9.5 If requested by the Customer, TFCC will endeavour to supply the Customer on
a regular basis details of the Customer's Fuel drawings for requested periods. TFCC
will endeavour to ensure that such information is accurate and up-to-date but shall
not be liable for any errors or omissions in respect thereof. TFCC reserves the
right to supply such information by e-mail and it is the responsibility of the Customer
to advise TFCC in the event of non receipt. TFCC shall be entitled to charge a fee
for providing such information. Details of current fees are available on the Website.
- 9.6 In addition the Customer shall be entitled to administer its Card account(s)
with TFCC via e-flex and in so doing shall, at all times, be subject to the terms
of use of e-flex, as the same may be amended from time to time.
- 9.7 The parties enter into the Agreement on the basis that the Customer will draw
at least 300 litres of fuel each month. In the event that the Customer:
- 9.7.1 has not used a Card to obtain any Goods in any period of 3 months (with the
exception of the period of 3 months from acceptance of the Customer's Application
Form ("Initial Period")), TFCC may charge non-usage fees in respect of such periods
- 9.7.2 draws less than 300 litres of fuel in any calendar month (with the exception
of the Initial Period), TFCC may charge low usage fees in respect of any such month.
Details of all current fees and charges are available on the Website.
- 9.8 All prices, fees and charges or similar referred to in these Terms and Conditions
are to be taken as exclusive of Value Added Tax which, where applicable, shall be
added to the relevant charge at the prevailing rate.
- 9.9 Any dispute relating to the provisions of Goods should be notified in writing
to TFCC within 30 days from the date of delivery of the statement or Invoice (whichever
is the earlier) which relates to the disputed delivery, drawing, price or other
matter. Thereafter such statements or Invoices as appropriate shall be deemed final
and conclusive evidence as to the accuracy of the information stated therein.
10. Payment and Interest
- 10.1 Payment for all sums due to TFCC under these Terms and Conditions are to be
made on or before the time, and in accordance with any payment terms, specified
on the relevant Invoice in full and cleared funds, with no deductions unless expressly
agreed by TFCC.
- 10.2 A Customer who has opted to pay by direct debit must at all times:-
- 10.2.1 maintain a bank account capable of accepting direct debits;
- 10.2.2 maintain a valid direct debiting mandate against such account in favour of
- 10.2.3 not take any action or omit to do anything which might cancel or invalidate
such direct debit mandate; and
- 10.2.4 ensure that every direct debit properly initiated by TFCC against such account
is paid and that such account is adequately funded to meet any direct debit transactions
initiated by TFCC. TFCC is entitled to charge fees in respect of any direct debit
transactions rejected. Details of current fees are available on the Website.
- 10.3 TFCC may in its sole discretion determine and apply a credit limit for the
Customer and shall notify the Customer of such credit limit. Should any sums due
exceed or, in TFCC's sole opinion, look likely to exceed this limit, TFCC reserves
the absolute right to put the account on stop without further notice and prohibit
further use of the Customer's Cards. It is the Customer's responsibility to inform
TFCC if an increased credit limit is required. TFCC reserves the right to charge
fees for processing Customer applications to vary credit limits. From time to time,
TFCC may permit the Customer to exceed its credit limit in respect of specific transactions
expressly authorised by TFCC and TFCC may charge 'emergency credit facility' fees
for so doing. Details of current fees are available on the Website.
- 10.4 The Customer undertakes to provide and to maintain in force any guarantee,
personal guarantee, bond or other form of security in favour of TFCC, where requested
by TFCC acting in its sole discretion.
- 10.5 The Customer shall notify TFCC in writing of all material changes in the information
about it maintained by TFCC from time to time, including the information provided
by the Customer in its Application Form.
- 10.6 TFCC reserves the right to request any information from the Customer (and the
Customer shall supply such information immediately on request) it deems necessary
to enable TFCC to assess the Customer's credit status or to comply with any laws
or regulations, regulatory policies, guidelines or similar which may be applicable
to TFCC from time to time.
- 10.7 In the event of the Customer failing to make payment of any sums due to TFCC
under these Terms and Conditions, TFCC may, in its discretion:-
- 10.7.1 place Cards issued to the Customer on stop and prevent use of any such Card
in accordance with these Terms and Conditions; and/or
- 10.7.2 immediately terminate the Agreement without notice.
- 10.8 Without prejudice to TFCC's other rights, TFCC is entitled to charge interest
plus all costs incurred by TFCC in the course of recovering any overdue debt (such
costs shall include third party/collection agency debt recovery costs) in the event
that any amounts payable by the Customer under these Terms and Conditions have not
been paid. Interest shall be chargeable and payable in accordance with the Late
Payment of Commercial Debts (Interest) Act 1998.
- 10.9 Any payments by the Customer or any credits or refunds due to the Customer
will be applied first in settlement of any costs and interest owed by the Customer
to TFCC and thereafter in reduction of such Customer's other indebtedness to TFCC.
The Customer shall not be entitled to set off or counterclaim against the amounts
due to TFCC in respect of any claim by any Customer or Authorised User against TFCC
or any Operator.
- 11.1 Nothing in these Terms and Conditions shall limit or exclude the liability
of either party for death or personal injury resulting from negligence or fraud
or fraudulent misrepresentation.
- 11.2 Without prejudice to paragraph 11.1, TFCC shall not be liable to the Customer,
whether in contract, tort (including negligence) or restitution, or for breach of
statutory duty or misrepresentation, or otherwise, for any loss of profit, loss
of goodwill, loss of business, loss of business opportunity, loss of anticipated
saving, loss or corruption of data or information, special, indirect or consequential
damage that arises under or in connection with the Agreement.
- 11.3 Without prejudice to paragraphs 11.1 and 11.2, TFCC's total liability arising
under or in connection with the Agreement, whether arising in contract, tort (including
negligence) or restitution, or for breach of statutory duty or misrepresentation,
or otherwise, shall be limited to 100 per cent of the net profit of TFCC as derived
from the Customer pursuant to the Agreement in the immediately preceding twelve
- 11.4 Any typographical, clerical or other accidental error or omission in any sales
literature, quotation, price list, acceptance of offer, invoice or other document
or information issued by TFCC shall be subject to correction without any liability
on the part of TFCC.
- 11.5 In so far as such liability is permitted to be excluded by statute, TFCC will
not be responsible for the quality or fitness for purpose of the Goods supplied
under these Terms and Conditions at any Site and all terms and conditions and warranties
(whether implied or express) made by TFCC, its agents, servants, officers or employees
relating quality, fitness for purpose or conformity to description of the Goods
are excluded to the fullest extent permitted by law.
- 11.6 Without prejudice to paragraph 11.5, TFCC shall not be liable for loss or damage
howsoever arising suffered by the Customer and/or any Authorised User in connection
with the Goods or caused by the Goods, including where any fuel acquired from a
Site is contaminated or in the event that the Customer or an Authorised User has
added any additives to such fuel.
- 11.7 TFCC shall be entitled to limit the amount of Fuel and/or Other Goods provided
under these Terms and Conditions at its absolute discretion and TFCC shall not be
liable for any loss or damage sustained by the Customer where the amount of Fuel
and/or Other Goods supplied is so limited and TFCC shall not be liable for any loss,
damage or inconvenience caused by any refusal to accept or honour any Card or otherwise
provide any Goods at any Site.
- 11.8 TFCC shall not be liable for any loss or damage sustained by the Customer at
any Site or in the event of a Site being closed or otherwise not operational whether
on a temporary or permanent basis and TFCC does not guarantee that any of the Sites
will be open and available for use by the Customer at any particular time nor shall
TFCC be liable in any way if the Operator refuses to supply Goods for any reason
- 11.9 TFCC shall not be liable for any failure of the Site fuel monitoring device
to accept any Card nor shall TFCC be responsible for any consequential loss or damage
sustained by the Customer arising from the failure of any Site fuel monitoring device
or other equipment or of the Customer to use the Site fuel monitoring device or
other equipment properly.
- 11.10 The Customer agrees to indemnify TFCC against all losses, damages, actions,
claims, expenses and costs including but not limited to financial loss whatsoever
and howsoever arising directly or indirectly:
- 11.10.1 out of or in connection with any breach by the Customer of its obligations
contained herein; or
- 11.10.2 by reason of any negligence, fraudulent, dishonest or criminal conduct relating
to the use of any Card by the Customer, its Authorised Users and/or the Customer's
officers, employees, agents, representatives and/or sub-contractors.
- 11.11 The provisions of this paragraph 11 shall survive termination of this Agreement,
- 12.1 The Agreement may be terminated by the Customer on the expiration of at least
3 months written notice of its intention to do so given at any time.
- 12.2 The Agreement may be terminated by TFCC at any time by giving not less than
30 days written notice to the Customer.
- 12.3 TFCC shall be entitled to treat the Agreement as terminated forthwith and without
notice in the event that:-
- 12.3.1 the Customer is in breach of any of these Terms and Conditions;
- 12.3.2 the Customer suspends or ceases, or threatens to suspend or cease, carrying
on all or a substantial part of its business;
- 12.3.3 the Customer makes or proposes to make into any composition or arrangement
with its creditors or convenes a meeting of its creditors;
- 12.3.4 the Customer becomes insolvent or subject to (as applicable) any winding
up (voluntary or compulsory) petition, order, or resolution or any bankruptcy petition
or order or related proceedings, or has a liquidator, receiver, administrator, administrative
receiver, manager, trustee or similar officer appointed over any of its assets;
- 12.3.5 the Customer becomes or threatens to become unable to pay its debts as they
fall due; or
- 12.3.6 a creditor or encumbrancer of the Customer attaches or takes possession of,
or a distress, execution, sequestration or other such process is levied or enforced
on or sued against, the whole or any part of the Customer's assets; or
- 12.3.7 it appears in the opinion of TFCC that any event specified in paragraphs
12.3.1 to 12.3.6or any event analogous to those set out in paragraphs 12.3.1to 12.3.6
may, or is likely to, occur.
13. Effect of Termination
- 13.1 In the event of termination howsoever occurring:
- 13.1.1 the Customer shall forthwith cut in half all Cards supplied to it and promptly
return them to TFCC by registered post;
- 13.1.2 the whole outstanding balance of the Customer's account (including any fees,
charges and interest) shall become immediately due and payable in full to TFCC;
- 13.1.3 the right of the Customer and/or any Authorised Users to use the Card shall
terminate with immediate effect (without prejudice to the Customer's liability for
the use of the Card after termination or to the rights or remedies of TFCC already
accrued at the date of termination).
- 13.2 Notwithstanding any other provisions of these Terms and Conditions, the Customer
will remain liable in respect of any transactions made with any Card issued to it
after its cancellation but prior to its return to TFCC in accordance with paragraph
- 14.1 Any notice required to be given hereunder shall be in writing and delivered
personally, by first class prepaid post or sent by facsimile or e-mail to the registered
office or email address of the other party or to such other address, fax number
or email address (as appropriate) as is notified for such purposes by the parties
- 14.2 Any notice shall be deemed to have been duly received:
- 14.2.1 if delivered personally, at the time of delivery;
- 14.2.2 in the case of pre-paid first class post, 48 hours from the date of posting
if from and to an address in the United Kingdom;
- 14.2.3 if sent by facsimile, at the time of transmission (but only if a successful
transmission report is generated by the sender's fax machine); and
- 14.2.4 if sent by e-mail, at the time the e-mail enters the IT system of the intended
recipient provided that no error message indicating failure to deliver has been
received by the sender, provided that, if deemed receipt under this paragraph is
not within business hours (meaning 9.00 am to 5.00 pm Monday to Friday on a day
that is not a public holiday in the place of receipt), the notice or other communication
is deemed to have been received when business next starts in the place of receipt.
15. Data Protection
- 15.1 The Customer agrees that TFCC may:
- 15.1.1 hold and process, by computer or otherwise, any information obtained about
the Customer or and director, officer, employee or contractor of the Customer or
any person connected with any such persons ("Relevant Persons") as a consequence
of the Customer's application for a Card or otherwise in connection with this Agreement
("Relevant Personal Data") and any information obtained about any Authorised User
as a consequence of the Customer's application for a Card or otherwise in connection
with this Agreement ("Authorised User Personal Data");
- 15.1.2 include Customer Personal Data and Authorised User Personal Data in TFCC's
systems which may be situated outside of the European Economic Area and which may
be accessed by other TFCC group companies or third party subcontractors or agents
to provide information, Goods or for credit assessment and statistical analysis
or, in relation to Customer Personal Data only, to inform the Customer of similar
services which TFCC provides unless the Customer requests otherwise.
- 15.2 TFCC will hold Customer Personal Data and Authorised User Personal Data in
accordance with relevant data protection laws and will disclose such data outside
the TFCC group of companies and such third parties as are referred to in paragraph
- 15.2.1 for fraud prevention purposes;
- 15.2.2 to licensed credit reference agencies, if the Customer is in breach of this
Agreement or to the extent that TFCC has the Customer's consent;
- 15.2.3 in order to comply with the terms of any agreement between any supplier of
goods and/or services to TFCC;
- 15.2.4 to sub-contractors or agents of TFCC for the purpose of performing this Agreement;
- 15.2.5 to any person who may assume TFCC's rights under the Agreement; and
- 15.2.6 if TFCC has a right or duty or is permitted or compelled to disclose the
same by law.
- 15.3 The Customer will inform all Authorised Users and Relevant Persons that their
personal data may be held, processed or used in the ways provided for in clauses
15.1 and 15.2.
16. Money Laundering Checks
- 16.1 To ensure compliance with the Money Laundering Regulations 2007 (or any amendments
or reenactments thereof), TFCC may require, at its absolute discretion, verification
of the identity of the Customer and any director, officer, employee, agent, representative,
owner or controller of the Customer. The Customer agrees to provide or procure the
provision to TFCC of such information and other evidence as TFCC may require to
satisfy such verification of identity requirements.
- 16.2 Cards will not be issued to a Customer unless and until such verification requirements
have been satisfied and TFCC is entitled, in its absolute discretion, to determine
whether such requirements have been satisfied. TFCC will not be liable to any person
for any loss or damage suffered or incurred (or alleged), directly or indirectly,
as a result of the exercise of such discretion.
- 16.3 Any failure by a Customer to provide the necessary evidence of identity within
a reasonable time may result in delays in the issue of Cards. If, within a reasonable
time following a request for verification of identity, TFCC has not received evidence
satisfactory to it as aforesaid, it may, in its absolute discretion, treat the relevant
application as invalid.
17. Force majeure
- 17.1 Neither party shall be under liability whatsoever to the other for failure
or delay in the performance of any of its obligations hereunder if and for so long
as such performance becomes impracticable by reason of force majeure, except that
the Customer will still be liable to pay any sums which have become payable by the
Customer under these Terms and Conditions before the incident of force majeure.
- 17.2 Force majeure shall include, without limitation, act of God, flood, fire, tempest,
war, civil commotion, riot, shortage of materials, enactment of legislation or regulation
by Government or municipal authorities, industrial disputes or any other cause (whether
or not of the same nature as the foregoing) which is beyond the reasonable control
of the party affected.
- 17.3 The party which is prevented from performing its obligations hereunder by force
majeure shall advise the other party as soon as practicable of its inability to
meet its obligations specifying the cause of the force majeure and shall advise
the other party when such difficulty ceases.
- 18.1 Any waiver by TFCC of any breach of any of these Terms and Conditions shall
not be construed as a waiver of any earlier or later default of a like nature.
- 18.2 In the event of the invalidity or unenforceability of any part or provision
of these Terms and Conditions, such invalidity or unenforceability shall be deemed
omitted or, as the case may be, reduced in size or duration to the extent necessary
to render such provision or part enforceable but it shall not affect the validity
or enforceability of any other part or provision which shall remain in full force
- 18.3 TFCC shall be entitled to assign or transfer all or any of its rights, interests
or obligations hereunder.
- 18.4 The Agreement is personal to the Customer and the Customer shall not be entitled
to assign or transfer all or any of its rights, interests or obligations hereunder.
- 18.5 For the purposes of the Contract (Rights of Third Parties) Act 1999, the Agreement
is not made for the benefit of, nor shall any of its provisions be enforceable by
any person (including any Authorised User) other than the Customer and TFCC, and
their respective successors and permitted assignees.
- 18.6 These Terms and Conditions shall be governed by and construed in accordance
with English Law and the parties irrevocably agree that the courts of England and
Wales shall have exclusive jurisdiction over any dispute or claim arising out of
or in connection with these Terms and Conditions or their subject matter or formation
(including non-contractual claims).
ANNEX - ALLSTAR TERMS & CONDITIONS OF USE
- Card A card or other payment method we have issued and which can be used to purchase goods and services, including but not limited to chip and pin cards, Non PIN cards, magnetic stripe cards, voucher cards, card numbers and virtual cards.
- Card holder Any person you authorise to use the card.
- Chip and pin card A card that we issue and which includes chip and pin technology.
- Consequential losses Losses that are not a direct result of anyone breaking any of the terms of this agreement.
- Goods and services Goods and services you can buy using the card including petrol, diesel, liquefied petroleum gas, engine oil, vehicle-related goods, tyres, batteries, exhausts, windscreen replacements, vehicle servicing, repairs, maintenance services, vehicle breakdown recovery, car hire, car parks, tolls, hotels, trains and other services we may include from time to time.
- Non PIN Cards A card that has either the name of an individual or the registration number of a vehicle (or both) embossed on it and the card holder signs their name or writes their vehicle registration number on the back but does not require the card holder to show any form of ID or enter a PIN code but where a card holder’s signature is required at the point of sale.
- Non-standard cards Non PIN cards and any other non-standard types of cards that we issue to you and confirm are non-standard cards.
- PIN The personalised identification number used to validate a transaction to purchase goods and services using a chip and pin card.
- Suppliers Suppliers who hold agreements with us or any of our associated companies to accept cards to purchase goods and services.
- Website The areas of our website which are protected by a password or any other website we authorise you to access in connection with this agreement or cards.
- We, us, our Allstar Business Solutions Ltd.
- You, your The account holder set out in this agreement.
By signing your card or using it you agree to keep to these conditions. It also means that you agree to pay us for any goods and services our suppliers supply to you or to the card holder.
2. USING THE CARD
The card is valid until its expiry date or until you or we cancel it, whichever happens earlier. Only the card holder can use the card. You must ensure that only a card holder knows and is able to use the pin for any card or if a card does not have a pin associated to it you must ensure that the card can only be used for any driver name or vehicle registration embossed on the card. You must make sure that the card holder signs their name or writes their vehicle registration number on the back of the Non PIN card (or does both) matching the driver name or vehicle registration embossed on the front of the card to prevent unauthorised use which you will be liable for. The card holder must present the card to the supplier before they buy goods and services so that (where relevant) the supplier is aware that they are about to make a sale as an agent for us. The card holder must make sure that the correct vehicle registration number and mileage has been recorded on a voucher for each purchase. The card holder must make sure that they enter the correct pin when using a chip and pin card and you are liable for all goods and services purchased using a card once a correct pin has been entered at the point of sale terminal or after the card holder signs to accept the transaction where a card does not have a pin and a signature is required. It is important that you take all reasonable steps to prevent misuse of your cards and to identify any unauthorised or fraudulent activity relating to your cards or your card numbers. These steps should include; ensuring that pins are not known by anyone other than a card holder, checking that your cards are correctly embossed with your company name and one or both of the card holder name and vehicle registration, checking your invoices and any reports that you receive for any unauthorised or unusual activity and promptly investigating any suspect/unusual transactions that we notify you of.
Each card will show your name and the expiry date. You must ensure that the card is embossed to show the card holder’s name or the registration number of the vehicle it is used for (or both). If the signature panel on the back of the card is marked or is not filled in correctly, a supplier may confiscate the card.
Cards are issued with a pin which must be used in conjunction with chip and pin cards. Card holders will have 5 attempts to enter a correct pin at the point of validation of a transaction. If the correct pin is not entered after 5 attempts the card will be automatically blocked and neither you nor the card holder will be able to use the card again. In the event that a card has been blocked it will be necessary for us to issue you with a replacement card. If a pin is lost or misplaced, card holders can request a re-advice from us. We may charge a fee for issuing replacement cards. Suppliers may also refuse to accept the card if it is not being used in line with the conditions that we agree with suppliers. If we provide you with a bearer card, a Non PIN card, an ID bearer card or a voucher card you are subject to the additional terms applicable to such cards from time to time, these terms are available on request and you must make sure that you keep to them. We will also charge you a fee per voucher card, bearer card or ID bearer card.
4. EXCLUSION AND LIMITS
This agreement includes everything we are responsible or liable for. If something is not clearly mentioned in this agreement, we do not accept responsibility or liability for it. Also, we do not accept responsibility or liability for any obligations that are expressed or implied unless the law says that we cannot exclude responsibility for such obligations. Our total responsibility for goods and services you buy from us at suppliers is limited to the amount we can claim back from them, which we will then pass on to you. We are not responsible to you, and you are not responsible to us, for any loss of profits, or goodwill, or any other indirect or consequential losses resulting from anyone breaking any of the terms of this agreement.
5. NON STANDARD CARDS
If you request us to do so, we may, at our absolute discretion agree to supply non-standard cards to you. To ensure a high level of security, standard cards benefit from ‘real time’ authorisation controls used to validate transactions at the point of sale. Standard cards also benefit from the security of chip and PIN technology where a valid PIN must be entered at the point of sale. In order to provide you with greater flexibility when using our card facility you have requested us to provide you with non-standard cards, which you require to have a lower level of control than standard cards and therefore involve a higher degree of risk. We will apply our standard usage controls in relation to non-standard cards; you will be required to sign an amendment to this agreement if you wish us to apply different usage controls. You undertake to take full responsibility for the use and control of non-standard cards. It is and at all times remains exclusively your responsibility to ensure that non-standard cards (including the card numbers associated with such cards) are only used by card holders authorised by you and subject to any limitations placed by you upon such card holders. Non-standard cards cannot be used at outside payment terminals. After you report a non-standard card as lost or stolen, we will advise our network of suppliers of non-standard cards which you report to us as lost, stolen or being used in a fraudulent manner, in the usual way. We will notify you as soon as we are aware that any non-standard card that you have notified to us as lost or stolen, has been used. However, because non-standard cards are less easy to control and monitor, you will be liable in full for all purchases made with any non-standard card until that non-standard card has expired or has been returned to us irrespective of whether the card has been reported lost or stolen or whether or not our relationship with you is terminated. YOU HEREBY INDEMNIFY AND HOLD US HARMLESS AGAINST ANY LIABILITY, LOSS, COST, DAMAGE OR EXPENSE RELATING TO ALL TRANSACTIONS RELATING TO THE NON STANDARD CARDS (AND THE ASSOCIATED CARD NUMBERS) ISSUED TO YOU, HOWEVER THEY MAY OCCUR (INCLUDING FRAUDULENT TRANSACTIONS ON CLONED AND SKIMMED CARDS). Because we have issued non-standard cards to you, it is particularly important that you promptly review all invoices that we provide to you. Without prejudice to any other term of this application form or the Terms and Conditions of Use (and/or your agreement with us), you must notify us within 3 working days of receipt of your invoice of any transactions where you suspect or reasonably ought to have suspected that any non-standard card has been compromised and/or used fraudulently, for example, where a non-standard card has been skimmed, cloned or otherwise copied whilst the genuine nonstandard card is still in use. Although you will remain liable for all transactions until non-standard cards have expired or been returned to us, as soon as you notify us that a non-standard card is lost, stolen or being used in a fraudulent way we will attempt to prevent further use of the non-standard cards (and/or card numbers) and use our reasonable endeavours to limit your financial exposure and risk.
6. This agreement is only governed by English law and is subject to the exclusive jurisdiction of the courts of England and Wales.
To see an outline of our fees please download the PDF below:
Fees Document PDF